Root Cause Analysis Training in the UK, Mainland Europe and Sub-Saharan Africa
At first thought you might not equate the in-depth problem solving methodology of Root Cause Analysis with performance coaching in elite sport. But that would be overlooking RCA’s emphasis on exposing every detail of an event or problem, making it one of the ultimate generators of marginal gains.
I recently wrote about the concept of Just Culture. As I was researching for the blog I not only read Sydney Dekker’s book – ‘Just Culture’ but also came across his video ‘The Second Victim’. Dekker is one they key thinkers behind the concept of Just Culture. His premise about victims after an event is that when an event happens within your organisation there will be more than one type of victim. In this short film he introduces the idea of First and Second victims.
Learn how a leading aviation manufacturing company utilised RCA to eliminate costly quality escapes, bring their corrective action system under control, improve relationships and communication with key suppliers, and gain quick and confident approval from regulators.