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Root Cause Analysis Blog

Build your RCA skills and engage in dialogue and best practice by reading our blog. In this blog our senior managers, trainers and external contributors will share details about Sologic, RCA in general and explore industry issues and events.

Problem Solving and the 4th Industrial Revolution

By: Ed Wells, on 18/07/2017

Since the industrial revolution pumped, puffed and steamed into life in the late eighteenth century it has undergone three distinct phases. Steam and water mechanisation drove the first phase, replaced by the electricity-powered mass production of the 20th century. Over the past 40 years the computing age ushered in the digital revolution and led to greater and greater levels of automation.

How Much Does the Ball Cost? – Fast and Slow Thinking

By: Suzanne Crouch, on 15/06/2017

  A bat and ball cost £1.10 The bat costs one pound more than the ball. How much does the ball cost? Most people come up with the answer of 10p – which is in fact an incorrect answer. Facilitating an RCA recently, the team all looked at the focal point (ie the issue we […]

Going Nowhere – British Airways’ 2017 Global IT Collapse

By: Ed Wells, on 31/05/2017

On Saturday 27th of May 2017, at the beginning of a Bank Holiday Weekend in the United Kingdom, British Airways’ global IT system collapsed. The result was chaos for air travellers around the world.

Own Up or Cover Up? – Your Regulator Relationship

By: Jonathan Batchelor, on 16/05/2017

Recently I was invited to discuss the role of RCA at an international gathering of leading professionals. Their particular field, like many, is coming under increasing scrutiny from its regulatory body.

World Athletics – An Orwellian Solution?

By: Ed Wells, on 05/05/2017

It’s summer 1984 and the Los Angeles Olympics is underway. Doping has already started to saturate the international sporting world but for now this is a Games free of the global scepticism that is about to dominate public perception for more than a generation. But as the closing ceremony concludes the storm clouds are gathering.

RCA – The Edge-Finder

By: Ed Wells, on 19/04/2017

At first thought you might not equate the in-depth problem solving methodology of Root Cause Analysis with performance coaching in elite sport. But that would be overlooking RCA’s emphasis on exposing every detail of an event or problem, making it one of the ultimate generators of marginal gains.

Just Culture – Who is the Second Victim?

By: Suzanne Crouch, on 05/04/2017

I recently wrote about the concept of Just Culture. As I was researching for the blog I not only read Sydney Dekker’s book – ‘Just Culture’ but also came across his video ‘The Second Victim’. Dekker is one they key thinkers behind the concept of Just Culture.

What is ‘Just Culture’?

By: Suzanne Crouch, on 26/03/2017

We know that people not only can, but will make mistakes. Sometimes these mistakes hurt others or cause harm to the company. Organisations that are aware of this may well try to catch these errors before they become critical. If they do become critical, they may seek to be able to stop or reduce any negative outcome.

We already knew this, but just couldn’t see it!

By: Suzanne Crouch, on 10/03/2017

I had just finished facilitating a large and very complex RCA for a financial firm and as I settled into my train journey home I read my colleague’s ,Ed Wells’, blog ‘Why Plans are Useless but Planning is Indispensable’ with interest.

Why Plans are Useless but Planning Indispensable

By: Ed Wells, on 02/03/2017

General Dwight D Eisenhower, one of the architects of the impossibly complex Normandy Landings and future President of the United States of America, was by any measure a master at converting data into effective plans. So what did he mean when he said “In preparing for battle I have always found that plans are useless but planning is indispensable”. Moreover, how does this relate to one of the central tenets of RCA?

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